Jayne & Co Salon Policies & Procedures
 

1. At Jayne & Co, our goal is to provide every client with an exceptional salon experience in a welcoming, professional environment. These policies help ensure fairness, transparency and the highest standard of service for both our clients and our team.

2. By booking an appointment with Jayne & Co, you acknowledge that you have read and agree to the following policies.
   
   Appointments

3. We recommend booking your appointments in advance to secure your preferred stylist, service and time.

4. A confirmation message will be sent prior to your appointment. Please ensure your contact details remain up to date.

5. If you are running late, please contact the salon as soon as possible. While we will always do our best to accommodate you, arriving late may reduce your service time or require your appointment to be rescheduled.
   
   Deposits

6. All appointments require a non-refundable deposit to secure your booking. Your deposit will remain on your account as a credit and will be deducted from your appointment total.

7. Please note: Selected appointments, including Mesh services, require a deposit at the time of booking.  

8. If deposit's are not finalised 72 hours prior to your appointment will be forfeited.  

9. Deposits may be forfeited if cancellation policies are not followed.

10. By booking, you agree to our deposit policy.
    
    Cancellation & Rescheduling

11. We kindly request a minimum of 72 hours' notice if you need to cancel or reschedule your appointment.

12. Appointments cancelled with less than 72 hours' notice may result in the loss of your booking deposit.

13. Failure to attend your appointment without notice ("No Show") may require full payment before future bookings can be accepted.

14. Repeated late cancellations or missed appointments may result in online booking privileges being removed.
    
    Refund Policy

15. At Jayne & Co, we are committed to providing high-quality services and client satisfaction.

16. If you have any concerns regarding your service, we ask that you contact us promptly so we can assess your concerns.

17. Refunds are not provided simply because a client changes their mind or decides the chosen style, colour or length is no longer desired after the service has been completed.

18. We believe communication is the key to achieving the best outcome and are committed to working with our clients wherever reasonably possible.
    
    Service Adjustments

19. If you are unhappy with any aspect of your service, please contact the salon within 7 days of your appointment.

20. We ask that you return to the salon so your stylist or salon manager can personally assess your concerns.

21. Where appropriate, we will happily provide a complimentary adjustment to bring the service in line with the original consultation.

22. Adjustments are offered at the discretion of Jayne & Co and only where the concern relates to the original agreed service.

23. Adjustments are not offered where:

24. another salon has altered the work

25. home colouring has been performed

26. incorrect aftercare has been followed

27. maintenance appointments have been missed

28. the client has changed their mind after the service
    
    Hair Extensions

29. Hair extensions are considered a custom product and service.

30. Due to hygiene regulations and the customised nature of each installation:

31. Hair extensions cannot be returned once opened, coloured, cut or installed.

32. Extension installation services are non-refundable.

33. Any concerns regarding the quality of the hair must be reported as soon as reasonably possible.

34. If a manufacturing fault is suspected, Jayne & Co reserves the right to inspect the hair before determining an appropriate resolution.

35. Manufacturer warranties do not cover damage caused by:

36. incorrect aftercare

37. swimming or chemical exposure

38. excessive heat damage

39. unsuitable hair products

40. poor maintenance

41. incorrect brushing

42. failure to attend maintenance appointments
    
    Hair Extension Maintenance

43. Regular maintenance appointments are essential to maintain the integrity of your natural hair and extensions.

44. Clients are responsible for booking maintenance appointments within the recommended timeframe.

45. Failure to maintain extensions correctly may result in:

46. matting

47. tangling

48. excessive shedding

49. natural hair damage

50. warranty becoming void
    
    Hair Loss Systems & Mesh Integration

51. Hair loss systems are individually customised to each client.

52. Results may vary depending on:

53. natural hair density

54. scalp condition

55. lifestyle

56. medical history

57. aftercare

58. ongoing maintenance

59. Because these systems are custom fitted, altered and installed specifically for each individual, they are non-refundable once supplied or fitted unless required by Australian Consumer Law.
    
    Colour Services

60. Hair colour results cannot be absolutely guaranteed.

61. Many factors influence colour outcomes including:

62. previous colour history

63. box dye

64. medication

65. mineral build-up

66. hormonal changes

67. hair condition

68. existing damage

69. Where necessary, multiple appointments may be required to safely achieve your desired result.

70. Your stylist will always prioritise the integrity of your hair over unrealistic expectations.
    
    Client Responsibility

71. To help us achieve the best possible result, clients agree to provide accurate information regarding:

72. previous colour history

73. home colouring

74. chemical treatments

75. medications

76. allergies

77. pregnancy

78. scalp conditions

79. previous extension history

80. Failure to disclose relevant information may affect the final result and limit the salon's ability to guarantee outcomes.
    
    Aftercare

81. Professional aftercare is essential.

82. Clients are expected to follow all aftercare advice provided by their stylist.

83. Failure to do so may affect:

84. longevity

85. colour retention

86. extension performance

87. warranty eligibility

88. Jayne & Co recommends using only salon-approved products where advised.
    
    Photography & Social Media

89. We love showcasing our beautiful work.

90. Photographs and videos may occasionally be taken for educational or marketing purposes.

91. If you would prefer not to appear in any photographs or videos, simply let your stylist know before your appointment.

92. Your privacy will always be respected.
    
    Children

93. For the safety of all guests, we kindly ask that children not receiving a service remain supervised at all times.

94. As our salon contains hot tools, chemicals and sharp equipment, we recommend arranging childcare where possible.
    
    Health & Safety

95. The safety of our clients and team is our priority.

96. Our salon follows strict hygiene and infection-control procedures including:

97. sanitising all tools between clients

98. disinfecting workstations

99. using professional-grade cleaning products

100. maintaining high hygiene standards throughout the salon

101. If you are feeling unwell or experiencing symptoms of an infectious illness, we kindly ask that you reschedule your appointment.
     
     Communication

102. Our salon communication hours are:

103. Tuesday – Friday
     9:00am – 5:00pm

104. Messages received outside these hours will be responded to as soon as possible during business hours.
     
     Respectful Behaviour

105. Jayne & Co is committed to providing a welcoming, inclusive and respectful environment.

106. Aggressive, abusive, threatening or inappropriate behaviour toward our team or other clients will not be tolerated.

107. The salon reserves the right to:

108. refuse service

109. terminate appointments

110. request payment for completed services

111. decline future bookings

112. where behaviour is considered unacceptable.
     
     Gift Vouchers

113. Gift vouchers:

114. are not redeemable for cash

115. must be presented at the time of appointment

116. cannot be replaced if lost or stolen

117. are valid for the expiry period stated on the voucher unless otherwise required by law
     
     Pricing

118. Prices may vary depending on:

119. hair length

120. hair density

121. product usage

122. service complexity

123. additional time required

124. A personalised quote will always be provided during your consultation wherever possible.
     
     Australian Consumer Law

125. Nothing within these policies excludes or limits your rights under the Australian Consumer Law.

126. Where a major failure has occurred as defined under Australian Consumer Law, clients are entitled to the remedies provided by legislation.
     
     Our Promise

127. At Jayne & Co, we genuinely care about every client who walks through our doors.

128. We pride ourselves on honest consultations, exceptional workmanship, ongoing education and creating a salon experience where every guest feels welcomed, valued and confident.

129. If something doesn't feel right, please speak with us. We are committed to listening, working together and finding a fair solution wherever possible.